Refund Policy
CreatorToolPilot sells digital products that may be delivered immediately after a successful purchase.
Digital products
Because downloadable products can be accessed immediately, refund requests are reviewed case by case. If you have a problem with a purchase, contact us as soon as possible and provide your order reference.
Duplicate or incorrect charges
If you believe you were charged more than once or charged incorrectly, contact us so the transaction can be reviewed.
Technical problems
If a purchased file cannot be accessed or is materially defective, contact us and we will first try to provide a working copy or another reasonable solution.
Payment provider and applicable law
Refund handling may also be subject to the rules of our merchant-of-record/payment provider and any consumer rights that apply in your location. Nothing in this policy limits rights that cannot legally be excluded.
Last updated: September 2026